Frequently Asked Questions (FAQ)
1. What is 231Star?
231Star is Liberia’s trusted online marketplace that connects vendors and buyers. We provide a simple, safe, and flexible platform where people can trade directly without middlemen.
2. How does 231Star work?
Vendors list their products or services on the platform, and buyers browse and contact them directly. Transactions, payments, and deliveries are arranged privately between vendors and customers.
3. Does 231Star sell products directly?
No. 231Star is only a platform that connects buyers and sellers. We do not sell, ship, or handle products directly.
4. How do I register as a vendor?
Click on the "Register" button on the homepage, choose "Vendor," and complete your profile. Vendors are required to complete a KYC (Know Your Customer) verification before their shop is activated.
5. Is there a fee to use 231Star?
Browsing products as a customer is completely free. Vendors can enjoy flexible and affordable plans to list their products and services after completing registration and KYC verification.
6. How can I promote my shop on 231Star?
We offer homepage promotions and advertising opportunities to increase your shop’s visibility. Contact us at mails@231star.com or use the live chat to learn more.
7. Are transactions safe on 231Star?
We encourage safe trading practices by verifying vendor identities through KYC. However, since transactions happen directly between buyers and sellers, we recommend meeting in public places and verifying products before payment.
8. How do I report a problem with a vendor or buyer?
If you encounter fraud, policy violations, or suspicious activity, please report it to our support team through live chat or email at mails@231star.com. We will investigate and take appropriate action.
9. Can I request a refund through 231Star?
Refunds and returns are handled directly between buyers and sellers. 231Star does not process refunds. Always verify the product and agree on return policies before completing any purchase.
10. What if I forget my password?
Click on "Forgot Password" on the login page and follow the steps to reset your password via email.
11. How do I contact 231Star support?
You can reach our support team by emailing mails@231star.com or using the live chat feature on the website. We’re here to help!