Refund Policy

Last Updated: 14 April 2025

Thank you for using 231Star. We are committed to providing a platform where buyers and sellers can connect freely and securely. Please read our Refund Policy carefully.

1. Platform Responsibility

231Star is an online marketplace that connects vendors and customers. We do not sell products directly, handle payments, or arrange deliveries. All transactions take place directly between the buyer and the seller.

2. Refunds and Returns

Because transactions occur directly between buyers and sellers, any requests for refunds, returns, or exchanges must be handled privately between the two parties involved.

We strongly recommend that buyers:

• Inspect products carefully before making payment.
• Communicate clearly with sellers about the condition, quality, and terms of sale.
• Agree on return or refund conditions before completing a transaction, where necessary.

3. 231Star's Role

231Star does not guarantee, process, or facilitate refunds or returns. Our role is solely to provide a trusted marketplace for users to interact.

If disputes arise, users are encouraged to resolve the matter directly. However, for serious complaints such as fraud or policy violations, you may report the issue to us for review. While we do not offer refunds, we may take action against users who violate our terms and policies, including account suspension or removal.

4. Tips for Safe Trading

• Meet in safe, public places for in-person exchanges.
• Verify the product before making any payment.
• Be cautious of offers that seem too good to be true.
• Use secure and traceable payment methods where possible.

5. Contact Us

If you have any questions about this policy or wish to report an issue, please contact our support team at mails@231star.com.